Email Required Before Dashboard Access
Some older accounts may not have an email address saved.
When this applies, the dashboard will display an Email Required screen before allowing normal account access.
This is required so the following features can work correctly:
How to continue
Once the email has been saved successfully, normal dashboard access should continue.
If the email will not save
Check that:
If the problem continues, create an Account Support thread and include:
Do not post the complete email address unless necessary.
Some older accounts may not have an email address saved.
When this applies, the dashboard will display an Email Required screen before allowing normal account access.
This is required so the following features can work correctly:
- Password reset.
- Account recovery.
- Support follow-up.
- Important account notices.
How to continue
- Sign in to your account.
- Enter a valid email address that you control.
- Confirm the email address where requested.
- Submit the form.
- Wait for the success message before leaving the page.
Once the email has been saved successfully, normal dashboard access should continue.
If the email will not save
Check that:
- The address is in a valid format.
- Both email fields match, where confirmation is requested.
- The address is not already attached to an incompatible account.
- The page was not left open for so long that the session expired.
- JavaScript or browser privacy settings are not blocking the request.
If the problem continues, create an Account Support thread and include:
- Your BNC username.
- The exact message displayed.
- The approximate time of the attempt.
- The browser and device being used.
Do not post the complete email address unless necessary.