Read Before Posting in Connection Help

[Eggy]

Read Before Posting in Connection Help

Use this forum for help with:

• IRC client connection commands.
• Failed connections to bnc.eggy.net.
• SSL/TLS errors.
• Incorrect username, network or password formats.
• IRC networks that will not connect.
• Server and port configuration.
• Networks stuck in a reconnecting or disconnected state.
• Web Chat connection problems.
• IPv4 and IPv6 compatibility problems.

Before creating a thread

Please check:

• Your client is connecting to bnc.eggy.net.
• You are using +5000, including the plus sign.
• Your username and network name match the dashboard exactly.
• The network exists in your dashboard.
• Your IRC client contains your current BNC password.
• The external IRC server, port and SSL/TLS setting are correct.
• You have tried reconnecting the affected network from the dashboard.

Information to include

Include:

• Your BNC username.
• The affected IRC network.
• The IRC client or Web Chat browser being used.
• The exact error message.
• The approximate time the failure occurred.
• Whether the dashboard shows the network as connected, disconnected or reconnecting.
• Whether the problem affects every network or only one.

Never include

Do not post:

• Your password.
• A completed connection command containing your password.
• Password-reset links.
• Session cookies.
• Private account credentials.

Replace your real password with <password hidden> before posting commands or logs.