Getting Help
Use the relevant support forum when you need assistance with your account, dashboard, IRC networks, client connection or vHost settings.
Before creating a thread:
Useful information to include
Never include
Screenshots should be checked carefully before posting. Blur or remove passwords, email links, IP addresses and any other information you do not want made public.
Use the relevant support forum when you need assistance with your account, dashboard, IRC networks, client connection or vHost settings.
Before creating a thread:
- Check the Getting Started guides.
- Search the forum for the error message you received.
- Confirm the affected IRC network and client.
- Check whether the problem occurs in both your IRC client and Web Chat.
- Copy the exact error message where possible.
Useful information to include
- Your BNC username.
- The affected IRC network.
- The IRC client or Web Chat browser being used.
- The server and port configured for the affected IRC network.
- Whether TLS is enabled.
- The exact error message.
- The approximate time the problem occurred.
Never include
- Your password.
- A complete connection command containing your password.
- Password-reset links.
- Private email-verification links.
- Session cookies or browser authentication data.
Screenshots should be checked carefully before posting. Blur or remove passwords, email links, IP addresses and any other information you do not want made public.