Password-Reset Email Has Not Arrived

[Eggy]

Password-Reset Email Has Not Arrived

After requesting a password reset, allow a few minutes for the message to arrive.

Check the following folders

• Inbox.
• Spam or junk.
• Promotions.
• Updates.
• Quarantine or filtered mail.

Search your mailbox for:

Eggy BNC

Confirm the account identifier

The password-reset form accepts either:

• Your BNC username.
• The email address saved to your account.

Try again using your exact BNC username if you are uncertain which email address is stored.

Do not repeatedly submit requests

Submitting many requests in a short period can:

• Create several reset emails.
• Cause you to open an older expired link.
• Trigger mail-provider filtering.
• Make it unclear which link is current.

Request one new reset and use the most recent email received.

When opening a support thread

Include:

• Your BNC username.
• Your email provider, such as Gmail or Outlook.
• The approximate time the reset was requested.
• Whether you entered your username or email address.
• Whether any Eggy email has arrived previously.

Do not post your full email address publicly unless you are comfortable doing so. You may partially hide it, for example:

na***@example.com

Never post a reset link.