Read Before Posting in Account Support
Use this forum for help with:
Information to include
To help us investigate, include:
Never post private credentials
Do not include:
Important: Account registration is now completed through the website only. IRC and Eggdrop registration has been discontinued.
Create a separate thread for your own account problem rather than adding private account information to another user's support thread.
Use this forum for help with:
- Website registration problems.
- Dashboard login problems.
- Forgotten passwords.
- Password-reset emails.
- Missing or incorrect account email addresses.
- Account recovery.
- Suspended or restricted accounts.
- Problems after an account has been restored.
- Suspected unauthorised account access.
Information to include
To help us investigate, include:
- Your BNC username.
- The approximate time the problem occurred.
- The page or feature you were using.
- The exact error message shown.
- Whether you were signing in with your username or email address.
- Whether the issue affects the dashboard, your BNC connection or both.
- Whether you have already requested a password-reset email.
Never post private credentials
Do not include:
- Your password.
- A full BNC connection command containing your password.
- A password-reset link.
- An email-verification or account-recovery link.
- Session cookies or browser authentication data.
- Screenshots containing private credentials.
Important: Account registration is now completed through the website only. IRC and Eggdrop registration has been discontinued.
Create a separate thread for your own account problem rather than adding private account information to another user's support thread.