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- Aug 1, 2026
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- #1
Suspended or Restricted Accounts
When an account is suspended, the suspension screen will explain that the account is currently restricted.
While the suspension is active, the following may be locked:
Account data is not necessarily deleted merely because a suspension is active.
Why accounts may be restricted
Possible reasons include:
How to request a review
Use the official appeal or support process.
Include:
Do not create another account to bypass the suspension.
Do not repeatedly contact individual staff members through multiple platforms. Keep all information together in the official appeal or support request.
When an account is suspended, the suspension screen will explain that the account is currently restricted.
While the suspension is active, the following may be locked:
- Dashboard settings.
- BNC login.
- IRC Inbox replies.
- Network changes.
- vHost changes.
- Account changes.
Account data is not necessarily deleted merely because a suspension is active.
Why accounts may be restricted
Possible reasons include:
- A breach of the Terms and Conditions.
- Duplicate-account abuse.
- Attempts to bypass Premium or vHost controls.
- Reports received from IRC networks.
- Unsafe or inconsistent WHOIS configuration.
- Payment disputes or chargebacks.
- Suspected unauthorised account access.
How to request a review
Use the official appeal or support process.
Include:
- Your BNC username.
- The reason shown on the suspension notice.
- Why you believe the decision should be reviewed.
- Any relevant context or evidence.
- What steps you will take to prevent the issue from recurring.
Do not create another account to bypass the suspension.
Do not repeatedly contact individual staff members through multiple platforms. Keep all information together in the official appeal or support request.