Unable to Sign In to the Dashboard

[Eggy]

Unable to Sign In to the Dashboard

Use the official login page:

https://eggy.net/login

Before requesting support, check the following.

Check your login details

• Enter the username or email address associated with your account.
• Check for accidental spaces before or after the value.
• Confirm that Caps Lock is not changing your password.
• Make sure you are using your current password.
• Do not use your IRC network password if it differs from your BNC account password.

Website and BNC password consistency

Account passwords should be changed through the official website password-reset process.

Changing account credentials manually outside the dashboard can cause the website and live BNC account to contain different passwords.

If you are uncertain which password is current, use the password-reset process rather than repeatedly attempting to log in.

Account status messages

The login or dashboard may show a specific account state, such as:

• Email Required — A valid email address must be saved before normal dashboard access continues.
• Account suspended — Dashboard and BNC access are restricted while the suspension is active.
• Invalid credentials — The supplied username, email or password was not accepted.

Information to include in a support thread

• Your BNC username.
• The exact error message.
• Whether you used your username or email address.
• Whether the same password works in your IRC client.
• The approximate time of the failed login.

Never post your password.