Suspension, Restrictions and Appeals

[Eggy]

Suspension, Restrictions and Appeals

Accounts may be restricted or suspended where there is evidence of abuse, security risk or a breach of service rules.

Reasons action may be taken

Examples include:

• Duplicate-account abuse.
• Ban or suspension evasion.
• Premium or vHost bypass.
• Spam, flooding or abusive automation.
• Credible abuse reports from an IRC network.
• Threats, harassment or illegal activity.
• Payment fraud or chargebacks.
• Unauthorised access or account compromise.
• Repeated refusal to follow staff instructions.

Types of restriction

Action may include:

• A warning.
• Removal of a network.
• Removal or replacement of a vHost.
• Disabling BindHost.
• Restricting dashboard controls.
• Temporary account suspension.
• Permanent account suspension.

The action selected depends on severity, history, evidence and risk.

Temporary safety restrictions

An account may be restricted temporarily while an issue is investigated.

A temporary restriction does not automatically mean that a final decision has been made.

Appeals

Where an appeal is available, submit it through the official appeal process.

A useful appeal should include:

• Your account username.
• The restriction or decision being appealed.
• Why you believe the decision should be reviewed.
• Any relevant evidence or context.
• What steps you will take to avoid a repeat issue.

Do not create duplicate accounts to contact staff or bypass the restriction.

Appeal outcomes

An appeal may result in:

• The original decision remaining in place.
• A restriction being reduced.
• The account being restored with conditions.
• The account being fully restored.

Restored accounts may continue to be reviewed periodically for compliance.

This review is intended to enforce account and WHOIS rules, not to track a user's conversations on external networks.