Email Required Before Dashboard Access Some older accounts may not have an email address saved. When this applies, the dashboard will display an Email Required screen before allowing normal account access. This is required so the following features can work correctly: Password reset...

Password-Reset Email Has Not Arrived After requesting a password reset, allow a few minutes for the message to arrive. Check the following folders Inbox. Spam or junk. Promotions. Updates. Quarantine or filtered mail. Search your mailbox for: Eggy BNC Confirm the account identifier The...

How to Reset a Forgotten Password Use the official password-recovery page: https://eggy.net/forgot-password.php Requesting the reset Open the password-recovery page. Enter your BNC username or registered email address. Select Send reset link. Check the inbox belonging to the account. Open...

Unable to Sign In to the Dashboard Use the official login page: https://eggy.net/login Before requesting support, check the following. Check your login details Enter the username or email address associated with your account. Check for accidental spaces before or after the value. Confirm...

Website Registration Troubleshooting All new BNC accounts must be created through the official website registration process. Register at: https://eggy.net/register IRC and Eggdrop account registration is no longer available. Information required during registration You will be asked to...

Support Requests and Staff Communication Policy Support is provided through the official website, dashboard and forum areas. Using the correct support route helps staff investigate problems safely and efficiently. Before opening a request Please: Check the Getting Started guides. Search...

Suspension, Restrictions and Appeals Accounts may be restricted or suspended where there is evidence of abuse, security risk or a breach of service rules. Reasons action may be taken Examples include: Duplicate-account abuse. Ban or suspension evasion. Premium or vHost bypass. Spam...

Premium, Billing and Cancellation Policy Premium provides additional features while an active entitlement is present. The features included may change as the service develops. Premium entitlement Premium access may be provided through: A paid subscription. A promotional trial. A manually...

Privacy, Operational Logs and Abuse Reports The service uses limited operational information to provide accounts, maintain security, diagnose faults and enforce service rules. Information that may be recorded Operational records may include: Account username and email address. Login times...

vHost and BindHost Policy vHosts must be selected and applied through the approved dashboard vHost library. Approved vHosts only Users may only use vHosts made available to their account through the dashboard. Availability may depend on: Account type. Premium entitlement. Address-family...

Network, Channel and Dashboard Configuration Policy Account, network, channel and vHost settings should be managed through the dashboard. The dashboard is designed to keep the website records and live BNC configuration synchronised. Use the dashboard for changes Use the dashboard when...

Acceptable Use Policy The service is provided for normal personal IRC use. Users must not use their account in a way that harms the service, other users, IRC networks or third parties. Permitted use Normal use includes: Maintaining IRC connections. Joining channels. Using supported IRC...

Account Creation, Ownership and Duplicate Accounts This policy explains how accounts must be created, maintained and used. Website registration only All new accounts must be created through the official website registration process. IRC and Eggdrop registration has been discontinued. Older...

Forum Rules and Member Conduct These rules apply to all forum areas, private conversations and support discussions. By using the forum, you agree to communicate respectfully and avoid behaviour that disrupts other members or prevents staff from providing support. 1. Treat other members...

Welcome to Getting Started This forum contains the essential information for creating your account, accessing the dashboard, adding IRC networks and connecting through your preferred IRC client or Web Chat. New users should complete the following steps: Create an account through the Eggy...

Getting Help Use the relevant support forum when you need assistance with your account, dashboard, IRC networks, client connection or vHost settings. Before creating a thread: Check the Getting Started guides. Search the forum for the error message you received. Confirm the affected IRC...

Choose a vHost A vHost changes the hostname displayed when your BNC connects to a supported IRC network. Sign in to the dashboard. Open Vhosts. Browse or search the available vHost library. Select the vHost you want to use. Select the IRC network where it should be applied. Use Apply &...

Connect Through Web Chat Web Chat provides browser-based access to your BNC without requiring a separate desktop or mobile IRC client. Sign in to the Eggy BNC dashboard. Open the Web Chat section. Choose the available launch option. Follow the connection prompt shown in the browser. You can...

Add an IRC Network IRC networks are added and managed from the Networks area of the dashboard. Sign in to the dashboard. Open Networks. Select the option to add a network. Enter a unique name for the network. Enter the IRC server hostname. Choose the correct port and TLS setting. Enter your...

Signing In to the Dashboard The Eggy BNC dashboard is the main control centre for your account. Open: https://dashboard.eggy.net Sign in using the account details created during website registration. Main dashboard areas Overview — View your account status, plan and current account...